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Terms & Conditions

Returns, Refunds and Exchanges Policy

How To Return An Item

Your item must be in its original unused condition to be returned unless there is a manufacturer defect. You must return the item within 5 days of your purchase. 

1. Please email [email protected] to request a refund and we will assign you a Tracking No.

2. Mail your returned item to:


     Main Street Alain

     Al Ain, UAE

3. Include in your package a signed letter stating the reason for your return and the original receipt. 

4. Shipping will be free of cost if the product is found to have a manufacturing defect or else will be charged 30 dhs.

Return Exceptions

Some items can not be returned if they are opened. These include Cell Phones, Smart Watches, Tablets and any product that has an opened company seal sticker

Merchandise that has been worn, used, or altered will not be accepted for return or exchange. 

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. 


You may exchange your item for a different size or colour. You will not be subject to a restocking fee in this case, but you still will have to pay extra shipping charges. Exchanges will be accepted only if the product is still in its original packaging