Question 1

What types of products does Dhuqan offer?

Accepted Answer

We offer a comprehensive collection of premium products across various categories with exclusive limited editions from top luxury and artisan brands.

Question 2

Are all Dhuqan products high quality?

Accepted Answer

Yes, we guarantee 100% authenticity for all our products. We source directly from authorized distributors and provide certificates of authenticity when available.

Question 3

What are the shipping options and delivery times?

Accepted Answer

We offer UAE-wide delivery with processing time of 0-2 business days and delivery within 5-10 business days. Free shipping is available for qualifying orders.

Question 4

What is your return policy?

Accepted Answer

We accept returns of eligible products within 14 days of delivery. Certain items may have restricted return conditions as per UAE trade laws and hygiene standards.

Question 5

How can I contact Dhuqan customer service?

Accepted Answer

You can reach us via email atinfo@dhuqan.com, or visit our website. We're available Monday to Friday 9 AM to 6 PM.

Question 6

Do you offer perfume recommendations and consultations?

Accepted Answer

Yes, our fragrance experts provide personalized recommendations based on your preferences, occasions, and style. Contact us for a consultation to find your perfect signature scent.

Question 7

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, debit cards, and cash on delivery for orders within the UAE. All online transactions are processed through secure payment gateways.

Question 8

Do you have a physical store location?

Accepted Answer

Our main office and showroom is located at Block B- B45. SRTIP, Sharjah, UAE 00000. You can visit us for in-person fragrance consultations and to experience our collection firsthand.

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