Shipping & Delivery Policy
At Dhuqan, we provide fast, reliable, and secure shipping throughout the United Arab Emirates with free shipping on orders over AED 200.
Last updated: December 8, 2025
Shipping Summary
1-2 business days
2-5 business days
1-3 business days within UAE
Shipping Policy
We strive to deliver your products quickly and efficiently. Orders are processed within 1-2 business days. Transit and delivery times may vary depending on location but typically fall between 1–3 business days within the UAE. Free shipping applies to orders over AED 200.
Free Shipping
- Free Shipping: Available on orders over AED 200, automatically applied at checkout.
- Standard Shipping Fee: A flat fee of AED 15 applies to orders under AED 200.
Fast Processing
Orders processed within 1-2 business days. Same-day processing for orders placed before 2:00 PM GST (Monday-Friday).
Free Shipping
Enjoy free shipping on orders over AED 200, with an AED 15 flat fee for smaller orders.
Order Tracking
Real-time tracking provided for all orders. Receive email notifications at every step of the delivery process.
Shipping Costs & Delivery Zones
We offer shipping throughout the United Arab Emirates with free shipping on orders over AED 200.
Free Shipping
Orders over AED 200 qualify for free shipping, automatically applied at checkout.
Standard Shipping
AED 15 flat fee for orders under AED 200.
UAE Delivery Coverage
Major Cities:
- • Dubai (1-2 business days)
- • Abu Dhabi (1-2 business days)
- • Sharjah (1-2 business days)
- • Ajman (1-2 business days)
Other Emirates:
- • Ras Al Khaimah (1-2 business days)
- • Fujairah (1-2 business days)
- • Umm Al Quwain (1-2 business days)
Processing Times
Order Processing Time
1-2 business days (Monday to Friday, excluding UAE public holidays)
- • Orders placed before 2:00 PM GST: Same-day processing
- • Orders placed after 2:00 PM GST: Next business day processing
- • Weekend orders (Saturday-Sunday): Processed Monday
- • Holiday orders: Processed next business day
Delivery Transit Time
1-3 business days within UAE (after processing)
- • Dubai & Sharjah: 1-2 business days
- • Abu Dhabi & Ajman: 1-2 business days
- • Northern Emirates: 2-3 business days
Holiday Schedule
No processing or shipping during UAE public holidays including Eid Al Fitr, Eid Al Adha, National Day, and New Year. Orders resume processing the next business day.
Order Tracking & Notifications
Stay informed throughout your order journey with comprehensive tracking and notifications:
Order Confirmation
Immediate email confirmation with order details, estimated processing time, and delivery timeline sent to your registered email address.
Processing Notification
Email notification when your order enters processing, including expected dispatch date and any special handling requirements for products.
Shipping Confirmation
Email with tracking number, carrier information, and estimated delivery date. Track your package in real-time via our website or carrier's portal.
Delivered
Final delivery notification and request for feedback. Option to schedule re-delivery if first attempt is unsuccessful.
Shipping Methods & Carriers
Standard Delivery
Secure packaging with protective materials for products
Insurance coverage up to AED 500 per package
Signature required upon delivery for security
Carrier Partners
Aramex for standard UAE deliveries
FedEx UAE for express deliveries
Local courier partners for same-city deliveries
Delivery Instructions & Requirements
Address Requirements
Complete street address with house/apartment number
Accurate city, state, and ZIP code
Working email for delivery notifications
Apartment/suite number if applicable
Nearest landmark for easier location
Alternative contact person if recipient unavailable
Important Delivery Notes:
- • Recipient must be present to receive the package (signature required)
- • Alternative delivery address can be arranged before dispatch
- • P.O. Box deliveries require additional 1-2 business days
- • Free re-delivery attempted if first delivery fails
Shipping Issues & Solutions
Delayed Deliveries
While we maintain a high on-time delivery rate, delays can occur due to:
- • Extreme weather conditions
- • UAE public holidays or unforeseen circumstances
- • Incorrect or incomplete delivery addresses
- • Recipient unavailability at delivery time
Solution: Contact [email protected] for immediate assistance and tracking updates.
Lost or Damaged Packages
In the rare event of lost or damaged items:
- • Report within 48 hours of expected delivery date
- • Provide order number and tracking information
- • Include photos of damaged packaging (if applicable)
Resolution: Full refund or immediate replacement, including expedited shipping at no extra cost.
Address Changes
Address modifications possible before dispatch. Contact our support team within 2 hours of order placement.
International Shipping
Current Coverage: Currently, we only ship within the United Arab Emirates.
Future Expansion: We plan to expand to international shipping in the future.
Stay Updated: Subscribe to our newsletter or follow us on social media for announcements about international shipping availability.
Policy Updates & Changes
This shipping policy is reviewed regularly to ensure optimal service delivery:
Policy updates posted 30 days before implementation
Customers notified via email of significant changes
Current version always available on our website
Contact Support
For shipping inquiries or assistance, please contact our support team.
UAE Shipping Origin
Dubai, United Arab Emirates